Delivery and returns

Delivery

Available delivery methods, estimated delivery times and shipping charges are shown at checkout before you place your order. You will receive an order confirmation and, when available, tracking information after dispatch. Delivery estimates are not guarantees. If an order is delayed, lost or arrives damaged, use the contact details in the site footer and include your order number.

Returns

You may withdraw from an eligible online purchase within 14 days after the day you receive the goods. Tell us clearly within that period that you want to withdraw, then return the goods without undue delay and no later than 14 days after your notice. You normally pay the direct return cost unless we agree otherwise or the goods are faulty.

You may inspect goods as you would in a shop. You are responsible for any reduced value caused by handling beyond what is necessary to establish their nature, characteristics and function. The statutory withdrawal right does not apply to goods made to your specifications or clearly personalised.

Faulty or incorrect goods

Contact us promptly if an item is faulty, damaged or not what you ordered. Include your order number, a description and, where useful, photographs. Your statutory rights include a minimum two-year legal guarantee for goods in the EU. Valid remedies for non-conforming goods are provided without charge, including necessary return costs.